Flexible Working
Choose the service or services that best match your business needs. Whatever you choose, you can upgrade as your business expands
SmartNumbers Lite
Personalised voice services for hot deskers and flexible workers
SmartNumbers Lite enables flexible workers to personalise their voice and messaging services over the web or over the phone. Staff can hot desk at any location with complete control over how they receive personal and team calls. The integrated directory provides powerful collaboration tools with presence and unified communication of calls, SMS, voice and fax.
SmartNumbers Standard
Personalised voice services for customer focused flexible workers
SmartNumbers Standard extends the services provided in SmartNumbers Lite with advanced customer service functions such as screen popping and click dialling of CRM records and rich CTI integration directly into business applications enabling flexible workers to provide the same high level of customer care even when working remotely
SmartNumbers Virtual Teams
A virtual hunt group for flexible workers with built in team messaging
The Virtual Team service distributes calls to teams of agents, specialists or counsellors spread across multiple offices, on the move or at home. The service includes team voicemail and team fax for efficient management of large numbers of messages that can be shared across the team as well as reports on answering quality to help managers achieve high levels of customer care.
Products
The following products can help you implement a flexible working solution in your organisation:
The BT SmartNumbers solution is designed with flexible working in mind.
— Julian Courtney, BT Account Manager for Pirelli
Case study
Find out how BT implemented Flexible Working to reduce costs and improve customer focus.