Deploy one voicemail service for your legacy and next generation voice networks

A next generation messaging service which provides unparallel capacity, ease of use and visual voicemail. Rich management information and productivity features drive substantial business benefits. BT SmartNumbers Mail offers organisations an easy to use business-class voicemail service integrated with alerts, call-handling and unified messaging.

Increase Productivity

Unified communications is the key to personal productivity, with the integration of email, voicemail and fax an essential requirement for business. Visual voicemail takes this to the next stage by providing a web portal for tracking messages. It enables the user to listen to or manage messages then decide on the appropriate action; click-to-call the message sender; send a SMS or an email. Integration with Outlook and other email packages ensures that messages can be filed within a single repository.

Improve Customer Service

Because business callers often prefer to speak to a person rather than leave a message, callers always have the option to ‘Press 0’ and have their call transferred to a predefined individual or team. In this way urgent calls never get ‘lost’ and the caller avoids becoming frustrated, improving customer service and responsiveness.

Reduce Cost

Whether through the consolidation of multiple internal voicemail systems, or the convergence of internal and mobile voicemail services, a single common messaging service simplifies management and system administration and reduces cost. Individuals benefit through improved efficiency with all their messages being delivered to a single repository.

Business Class

Business users expect far more from their voicemail service. BT SmartNumbers delivers business users with unlimited capacity, enabling messages be stored to meet all regulatory compliance requirements. Rich reporting services provide information to managers on how messages are being handled, and how greetings are being maintained to ensure compliance to best practices.

Convergence Ready

Through the consolidation of an organisations messaging needs into a single service that can be accessed via the phone or from the desktop, convergence can start today. As organisations consider the next steps on their convergence journey, they can rest assured in the knowledge that BT SmartNumbers transcends any legacy, mobile or VoIP estates. Organisations can now unify their communication across the enterprise, no matter what the underlying networks are today, or may be tomorrow.