Key features

Visual Voicemail

• Web portal for viewing, retrieving and listening to messages
• One-click call-back to message sender
• Manage and archive messages from the web

Unified Communications

• Integration with Outlook and other email systems
• Messages tagged to enable inbox rules
• Messages can be automatically filed or actioned as required

Faxmail (SmartNumbers Messaging only)

• Diverts incoming faxes to an email address
• Converts faxes for easy reading on screen or hardcopy printing
• Allows for archive directory of all faxes to be created

Team Working

• Simple team management through web portal
• Caller can ‘Press 0’ to connect to delegates, teams or reception desk
• SMS alerts show how calls were handled and by whom
• One-click message broadcast to individuals, teams or entire company
• Forward voice messages with or without annotation

Alerts

• Ensure that important messages are never missed
• Options for alerts through email and SMS
• Message Waiting Light on handset where available

Greetings

• Supports permanent, daily or absence greetings
• Permanent greetings remain until changed by users
• Daily greeting automatically expire at midnight

Business-class capacity

• Substantial capacity for business messages
• Up to 1GByte per user for message storage
• No limit on how long saved messages are stored

Announcement Service

• Offers an ‘announcement only’ greeting with no opportunity to leave a message
• Management information on how often messages are played

Trusted Locations

• Connect directly to voicemail service without needing to enter username or password
• Trusted locations can be desk, home, mobile or other phone

Management Information

• Reports showing how voicemail is being used
• Track how often users are changing greetings and checking messages to ensure best practice
• Reports delivered automatically on daily, weekly or monthly basis

Spans Networks

• A single mailbox can span office, home or mobile phones
• Retrieve messages anywhere in the world
• Accessible from the PSTN network
• Message Waiting Indicators on any phone, including VoIP, where supported

Fully Managed Service

• Delivered from the network across legacy, mobile, VoIP and Featurenet 1000 / 5000 estates
• Dedicated, fully staffed helpdesk for user support
• Very fast provisioning. Provisioning usually completed in 5 days