Protecting your revenue and reputation in a crisis

In today's world, business continuity planning for unforeseen disruptions like fire, flood, bomb scares or routine 'outages' not only makes sound business sense, it can be a regulatory or supply chain imperative.

Most organisations already have formal business continuity plans to ensure the resilience of their data, network and business applications. However, in an emergency it is the resilience of the voice network which becomes the single most critical function to assure. At times like this it is vital for communication to be maintained, not only with customers and communities, but across the organisation, between employees, partners, suppliers and other stakeholders.

In order to increase the resilience of their operations organisations are looking at voice continuity in order to minimise impact to revenue or reputation in the event of an emergency. Specifically, organisations wish to ensure that in any circumstances calls to individuals or teams will always be delivered, no matter where staff members may be located at the time of the call - such as their main office, a disaster recovery site, a mobile or even at home.

With the Civil Contingencies Act 2004 and the Code of Practice for Business Continuity Management BS25999, the need for organisations to provide duty of care in the event of business disruption has moved up a gear in the boardroom, as a matter of compliance.

Voice Continuity for all

BT Voice Continuity is a family of network delivered continuity services, suitable for small and large organisations. It provides ultimate flexibility during a crisis from routine continuity events such as fire and flood, to sudden events like bomb scares or more 'rising-tide' events such as pandemics, which may impact on large numbers of staff for a protracted period. The service protects your revenue and reputation by delivering voice, fax and data calls, DDI by DDI, to alternate numbers or services in the event of any disruption.

The services are available in two forms:

“Always ready”

Directed Recovery services which invoke centrally managed dial plans as and when needed. This includes enhanced protection services where the central dial plans can be over ridden by individuals.

“Always on”

Proactive Recovery services which automatically failover to a secondary location by testing each and every incoming call and determines how this call is to be delivered. This service can be manually invoked just like the Directed Recovery services.

Further details can be found on the Business Continuity Solution in Detail page.

Demonstration

Find out more by watching the 5 minute demonstration on BT Voice Continuity Directed Recovery.