Unlike other services, BT Voice Continuity will preserve the integrity of all the numbers and will onward route the calls to the desired people or service

BT Voice Continuity Directed Recovery

The Directed Recovery solution delivers a powerful, but simple to use, telephony divert service that distributes telephone calls, DDI by DDI, to alternate numbers of your choice in the event of a disruption. Diverted calls may be handled by an announcement service or distributed across any type of network to any national or international number.

The service delivers network resilience, controlled through dial plans, and managed by an authorised contact. The authorised contact can create or amend the dial plans via the web and can instantly switch between these dial plans via the web or from any touchtone telephone.

During normal business operation the service is permanently available but on standby. Only during an event is the service activated. Service invocation is carried out by an authorised contact calling the service help desk via any telephone handset.

Once invoked, calls may be immediately routed to an announcement service for automated handling whilst staff evacuate their current location. At any time, from any handset, the authorised contact can change the service to distribute calls in accordance with any one of five plans to emergency numbers.

Personal Call Routing

One of the important aspects of voice continuity planning is that it is the difficulty in planning for the unforeseeable. Plans for certain staff members to attend a disaster recovery site may fail because transportation failures render the location or alternative site inaccessible.

With Directed Recovery Option 2 selected staff can override the active dial plan and 'pull' calls to their home, mobile or any other location, or may elect to have all calls answered by their personal voicemail. Individual staff members can manage the service from any telephone handset, routing their own calls to wherever they happen to be working at that time, using whichever telephone service they choose.

Voice and Fax Mail

As an integral part of the service, Directed Recovery Option 2 provides a network-based voicemail and fax-to-email service. This enables callers to leave voice messages during an event, or send faxes, which can be retrieved by staff members dialling into the service and selecting how they would like these messages to be played or delivered.

Comparison between the Voice Continuity services

	Directed Recovery Option 1	Directed Recovery Option 2	Proactive Recovery	Description
Automatic Failover				Automatic rerouting of calls onto the corporate voice network via an alternative gateway
Personal Override				Gives individuals the option to override the dial plan selection and 'pull' calls to their current location
Personal Voicemail				Captures missed calls and delivers these to individuals or teams via email
Fax to Email				Captures faxes and delivers these to individuals or teams via email
5 Dial Plans				Define up to 5 Dial Plans mapping the incoming DDI numbers to new locations
Plan Selection				Instantly switch dial plans via the web, touchtone telephone or by contacting the help desk
Announcement				Record an announcement that provides an update to customers in the event of an emergency

Demonstration

Find out more by watching the 5 minute demonstration on BT Voice Continuity Directed Recovery.