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Why BT SmartNumbers
BT SmartNumbers are next-generation voice services that enable organisations to deliver the highest quality service and support to key customers. Being an on-demand service, BT SmartNumbers can be delivered across any combination of fixed, mobile, Featurenet or IP networks. BT SmartNumbers utilises the latest in voice and Internet technology to ensure call flow precisely matches the business requirements and is delivered as a fully-managed service without requiring capital expenditure.
A major benefit of being embedded in the BT network means that all BT SmartNumbers solutions provide built-in Business Continuity and detailed Management Information (MI) reporting.
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News
Solutions
- Flexible Working
- Business Continuity
- Virtual Contact Centre
- Enterprise Voicemail
- Pandemic Preparedness
- Relationship Managers
- Virtual Branch Switchboard
- Calls to Store
- Store Broadcast
Case Studies
- Customer list
- Mini-case study: BEA Systems
- Mini-case study: Future Travel
- Mini-case study: ICAS
- Mini-case study: ISIS Equity Partners
- Mini-case study: mediaedge:cia
- Mini-case study: Microsoft
- Mini-case study: MOD
- Mini-case study: Thresher
- Mini-case study: Travel West Midlands
Products
- Voice Continuity Directed Recovery Option 1
- Voice Continuity Directed Recovery Option 2
- DEMO: Voice Continuity Directed Recovery 5 minute demo
- Voice Continuity Proactive Recovery
- SmartNumbers Lite
- SmartNumbers Standard
- SmartNumbers Virtual Teams
- SmartNumbers Agent
- SmartNumbers Virtual Queues
- SmartNumbers Administrator
- SmartNumbers Mail
- SmartNumbers Messaging
- Management Information Reports