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Proactive Recovery
Available to BT ISDN30e, ISDN30 and Hosted Voice customers, the Proactive Recovery service is “always on” monitoring each and every call. During periods where buildings or offices become inoperable or inaccessible, or when the communications link to the serving local telephony exchange (the DLE) is lost, incoming voice, fax or data calls can be continue to be delivered Direct Dial In (DDI) by DDI to alternative telephone numbers.
Calls can be automatically re-directed into the corporate voice network using an alternative route through a secondary DLE, or to staff working at any alternative location where they have access to a fixed line telephone or where they have mobile network coverage and a mobile phone. The automatic re-routing of calls is equivalent to the capability provided by the BT Dual Parenting service but without the geographic limitation on the secondary DLE.
The service also provides resilience against denial of access, local switch failure or events such as pandemics by enabling up to five call-routing dial plans to be created and invoked as required. During such events an authorised individual can take control away from the network and dictate where the service delivers calls to specified numbers – either to an announcement service, an alternate emergency number or voicemail, based upon predefined business rules and the selected dial plan.
Uniquely, Proactive Recovery enables authorised staff to log into their personal service and “pull” calls to wherever they happen to be, overriding the active dial plan should this be necessary. As a hosted, fully managed, service Proactive Recovery eliminates the need for equipment or software in the building being protected, or indeed in the DLE.
The service provides protection of communications against the failure of the DLE, the connection between the DLE and the offices being protected, and the offices themselves.
is a trademark of Resilient Networks plc