Organisations looking to become more operationally agile and increase the efficiency of people, premises and processes have a number of options, including consolidating offices, relocating staff, sharing services with others, or implementing flexible work-styles. As flexibility increases however, so do risks – particularly when it comes to assuring that customers, partners and suppliers can continue to contact the people they need in the face of planned or unplanned disruption. The numbers used to reach your organisation are an important corporate asset, so how do you effectively protect calls into your organisation and minimise the risk to revenue and reputation?
We offer a suite of resilience and connectivity services which protects your numbers, delivers greater flexibility while minimising risk, and provides centralised control.
The BT smartnumbers service hosts your numbers and puts you in control of how these calls are delivered to your network. It removes any risk of disruption if a local office is unusable or if you need to move staff. Calls to these numbers are delivered as business as usual and the customer experience is not impacted.
This service delivers voice from the heart of the BT network directly into the data centre and enables you to move from a fragmented communications strategy to one of centralised control. Direct Connect protects numbers, delivers greater flexibility; helps consolidate services and reduce costs.
During periods where buildings or offices become inoperable or inaccessible, this is a simple divert service which ensures voice, fax or data calls can be delivered to alternative offices based on predefined plans.
With BT smartnumbers every aspect of the customer interaction is tracked, whether calls are taken on mobile, landline or dropped into voicemail. The Management Information Reports help you to measure the customer experience and see over time how this is improving based on adjustments made to processes, people and other resources.
Resilience and connectivity services
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