Voice and fax messaging is a key component of any organisation’s telecommunications infrastructure. It performs a core function in achieving compliance, improving customer service and staff productivity. However, as organisational structures are becoming increasingly agile and dispersed, businesses are facing new challenges in the management of messaging, including the need to:
BT smartnumbers messaging addresses all of these challenges, simplifies the management of fax and voicemail services and helping reduce costs. As a hosted service, users can access messages from any telephone handset from any national or international telephone network. Fax and voice messages can be delivered to individuals or group email accounts.
The service provides users with unlimited capacity, enabling high volumes of messages to be stored to meet all regulatory compliance requirements. Rich reporting services provides information to managers on how messages are being handled.
In the event of a disruption, all messaging services will continue to be handled as normal. Staff can log in to retrieve messages from any alternative location using any handset and receive faxes via an email address.
With BT smartnumbers every aspect of the customer interaction is tracked, whether calls are taken on mobile, landline or dropped into voicemail. The Management Information Reports help you to measure the customer experience and see over time how this is improving based on adjustments made to processes, people and other resources.
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