Your business and staff demand greater flexibility as to how and where they operate. Some staff may typically change their location several times a day; others may be displaced on occasion as part of an office move or re-organisation. Whatever the reason, ensuring that calls made to your business always receive a consistent caller experience and reach the right person or team first-time, is not easy.
BT smartnumbers simplify business processes associated with how inbound communications are handled during day-to-day business as usual, as well as through any level of disruption. You can optimise your resources to deliver the best caller experience while ensuring you always stay in control.
Organisations looking to rationalise infrastructure, increase communications resilience or simply move premises often find the inflexibility between the public telephone network and the corporate voice network hinders their ambitions. Our portfolio of services counters these limitations, giving your business greater choice.
BT smartnumbers call routing and distribution service enables organisations with dispersed operating models to optimise resources to deliver the best caller experience. Services scale to support the needs of individual workers or teams on the move, to support effective and efficient resolution of calls across virtual contact centres, stores or branch networks.
As organisational structures become increasingly agile and dispersed, businesses are facing new challenges in the management of voice messages. BT smartnumbers delivers a single, centralised service that can span your fixed and mobile needs and remove local infrastructure and maintenance costs.
