Today’s organisations need to ensure that customers, partners and suppliers can reach the right people at the right time, in the most efficient way. Efficiency means maintaining lean and flexible processes which optimise people resources, while ensuring an optimal customer experience. It means delivering services that scale but paying only for what you need.
We help you align voice services with business process and deliver calls to those best qualified to respond, wherever they are based – home, alternative office or on the road.
BT smartnumbers services are hosted and available on-demand so you can deliver the best caller experience in the most cost effective way, through any level of disruption.
Make life simple for workers on the move, providing them just one number so they can remain contactable wherever they are. The service supports the communication needs of individuals who work across multiple locations helping increase agility without impacting quality.
As organisations look for more efficient operating models, teams are now spread across multiple offices, on the move or at home. The service enables you to allocate a single number to a team. It manages calls and messages to one team number helping organisations work more efficiently and collaborate more effectively.
The service enables incoming calls from any location to be resolved effectively according to business rules that you define. It supports call management to fit with any customer-driven environment such as virtual contact centres, dispersed stores or branch networks.
With BT smartnumbers every aspect of the customer interaction is tracked, whether calls are taken on mobile, landline or dropped into voicemail. The Management Information Reports help you to measure the customer experience and see over time how this is improving based on adjustments made to processes, people and other resources.
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