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You are here: Home > Services > Call routing and distribution services > Team

In this section

• Resilience and connectivity services
• Call routing and distribution services
• Standard
• Team
• Call Management
• Voice and Fax Messaging

Team

Effective team working is a key enabler of business success. As organisations become more operationally dispersed it is important that teams can work flexibly and collaborate effectively, wherever individuals are based. Flexible voice communications underpins effective team working practices.

With BT smartnumbers Team you can allocate a single contact number to a team. the service queues and distributes incoming calls made to the team number dependent upon availability of team members. The service also includes an unlimited voice and fax messaging service so that large volumes of messages and faxes can be shared. The service can be configured in various ways to meet the specific call flow requirements. If required, you can assign additional numbers in line with changes to size of the team.

Improving service levels within dispersed teams

With BT smartnumbers Team you can have confidence that calls will not go unanswered. Teams can collaborate from any location to achieve desired goals efficiently and without unnecessary delays. Team members can control the queuing and distribution of incoming calls and voicemail to ensure performance levels are not impacted.

Helping managers make informed decisions

Managers can access reports on call activity within their team and make informed decisions on how to improve productivity. As team members change, managers can be confident that performance will not be compromised as there are no different numbers to re-assign.

Supporting team communications through any disruption

As BT smartnumbers Team is not reliant on local infrastructure, it will deliver continuous voice services even in the event of a disruption, or if access to a team facility is denied. As a result, teams can continue to provide services and remain operationally effective even when working remotely. As often is the case, teams may be required to relocate to a different site either on a permanent or temporary basis. With BT smartnumbers Team the voice service ‘follows’ the team, without need for operator intervention, removing any complexity from a move.

How and where to deploy BT smartnumbers Team

The service is typically deployed to support teams who are sharing work schedules, but whose members work from different locations:

• Internal support environments i.e. IT helpdesk, HR, Facilities
• External customer and or community service teams