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You are here: Home > Services > Call routing and distribution services > Standard

In this section

• Resilience and connectivity services
• Call routing and distribution services
• Standard
• Team
• Call Management
• Voice and Fax Messaging

Standard

As organisations look to reduce office space and increase operational efficiency, individuals are being asked to work from multiple locations, hot-desk and work more frequently from home. The challenge is how to maintain quality of service and simplify the transition to the new, more flexible work styles.

BT smartnumbers Standard addresses this by providing your employees with a single contact number with personalised voice services, so they can remain contactable wherever they are.

Saving time for location independent workers

BT smartnumbers Standard puts you in control of how and where you want to receive calls and messages. Whether you are working at home, an alternative office, or on the road, it is simple to manage incoming calls and voice services through any phone device helping maintain quality and maximise your efficiency.

BT smartnumbers Standard incorporates an intuitive browser-based interface, which provides a single view of your voice services. The web configuration service makes it easier and faster for you to:

• Create your own address book of contacts and simply click on their number to call them
• Access voicemail, with one-click simplicity to listen to messages or dial the caller back
• Have full control of calls and how they are routed to your current location

Manage availability and decide if you want to receive calls or direct them to voicemail

For managing incoming calls through the web, the service incorporates call management capabilities which run in the background of your PC and notify you of incoming calls, including caller ID.  You can decide how to manage each call with short cuts to all available functionality in BT smartnumbers Standard.

How and where to deploy BT smartnumbers Standard

As the service is hosted you are not impacted by planned or unplanned disruptions.  As an on-demand service you remain in control of how and where to deploy BT smartnumbers Standard.

The service is typically deployed to support the following business needs:

• The rollout of hot-desking and flexible working across multiple geographical sites.
• Protecting high value customer engagements for relationship managers on the move.