Provides protection to the business at the 'people, personal and network' levels routing calls back on your voice network via an alternative gateway

Automatic failover to protect your inbound telephony network

Unlike most continuity services, in the event of an emergency, Proactive Recovery automatically fails over to the secondary location by testing each and every incoming call and determines how this call is to be delivered. This is achieved by porting or block transferring the numbers back into the network.

In the event of an emergency, the service can be manually invoked and supports the same functionality of Directed Recovery Option 2 including Personal Call Routing and Voice and Fax mail services.

Continuous protection

Voice Continuity Proactive Recovery enables organisations to reduce the impact of infrastructure failure by distributes telephone calls across multiple inbound diverse geographic locations without any dependency on local infrastructure. The service ensures calls can be distributed across any type of network.

Automatic Failover

During normal operation, the call will be delivered to your voice network in the normal way, without any change to call-flow. However, if the service detects a failure in either the local exchange, the circuits connecting your business to the local exchange, or to the PBX interconnects within your business, then the service will automatically route this call to a preferred secondary location. This may be to your voice network’s alternative gateway, or to other locations – a mobile phone, home phone or even international offices. In this way, Proactive Recovery will ensure that incoming calls continue to flow without requiring manual intervention.

Emergency Mode

Failover can be manually invoked should there be an infrastructure failure that is not detectable automatically. For example, if a building cannot be used for safety reasons. The manual override is initiated by a call to the help desk from an Authorised Contact.

Benefits and features at a glance

• Provides continuous protection with automatic failover
• Staff can 'pull' calls to their current location
• Individual voicemail for each staff member or groups
• Available 24x365
• Managed by a dedicated help desk
• Invoked from anywhere by calling the help desk with the correct password
• Supports unlimited DDI numbers on ISDN30e and on Featurenet 1000 and 5000
• Switch calls to any location in an instant
• No CAPEX, no software to install
• No need for dedicated equipment in the Local Exchange
• No need for additional lines or private circuits
• Define up to five Dial Plans mapping the incoming DDI numbers to new locations
• Record an announcement that provides an update to customers in the event of an emergency
• Instantly switch dial plans via the web, touchtone telephone or by contacting the help desk
• Customers call the usual number and get a familiar person or service
• Simple and fast to set up
• Supports multiple Dial Plans
• Works with any PBX or iPBX
• Supports voice, fax and data calls
• Avoids the need for ‘mothballed’ site or equipment
• Operated in secure BT locations
• Full auditability of staff behaviour and calls after the event