SmartNumbers Virtual Teams distributes calls to teams of agents, specialists or counsellors spread across multiple offices, on the move or at home. The service includes team voicemail and team fax for efficient management of large numbers of messages that can be shared across the team as well as reports on answering quality to help managers achieve high levels of customer care.

Virtual Team Number

Virtual Team Number provides a virtual hunt group to distribute calls across office, home and mobile workers. The service includes built in team collaboration messaging where all team members can be contacted by email or SMS message with a single click.

Team Voicemail

Each team has its own dedicated voice mailbox.

Team Fax Mail

Each team gets their own dedicated fax number that can be shared across the team. As the service is virtual, multiple faxes can be received at the same time.