SmartNumbers Virtual Queues provides contact centre services that will answer and distribute calls across multiple sites or home workers. IVR and ACD can be designed with comfort prompts, routing to teams with specific skills, time table based routing, messaging and overflow to additional teams.

Virtual Queue Number

Virtual Queue Number provides a virtual hunt group to distributes calls across office, home and mobile workers. The service includes built in team coloration messaging where all team members can be contacted by email or SMS message with a single click.

Team Voicemail

Each team has its own dedicated voice mailbox.

Team Fax Mail

Each team gets their own dedicated fax number that can be shared across the team. As the service is virtual, multiple faxes can be received at the same time.