SmartNumbers Agent provides the ability for an agent to log in and out of Virtual Queues using the telephone or the web. Inbound calls can be introduced by a whispered service name.

SmartNumbers Agent provides rich CTI services to tie these new voice services directly into business applications.

Visual Services

Agents can use the web to access and manage their settings. In addition they can find colleagues and customers on the directory with real time presence information and fast communication buttons such as dial, record, text or email individuals or groups. Agents can change their availabily to recieve team calls.

Single Number

Agents who wish to hot desk or work at home can change their location for call delivery to any telephone at home or abroad, mobile, fixed or VoIP with pre-set numbers or a simple ‘I am here button’.

CRM Integration

Extended services provide advanced customer services functions such as screen popping and click dialing of CRM records with rich CTI integration directly into business applications from any web based contact management or accounts package.