Each subscriber gets their own Personal Number service which includes business class voicemail and fax to email services. The offering is further enhanced by Visual Services which integrate the phone with web-based tools for visual call-control and management and enables the subscriber to decide on how they want their calls managed. Visual Services includes visual announcement of incoming and waiting calls, access to a click-to-dial contact directory and visibility of team and colleague's location and availability, even when they are working remotely. SmartNumbers Standard subscribers can join multiple virtual teams where each team has its own dedicated telephone number.

The services includes all the functionality found in SmartNumbers Standard provides plus the ability to manage Virtual Queues and access to real time web-based wallboards.

Single Number

Subscribers who wish to hot desk or work at home can change their location for call delivery to any telephone at home or abroad, mobile, fixed or VoIP with pre-set numbers or a simple ‘I am here button’.

Team Availability

Subscribers can change their availability to receive calls to Virtual Team services (hunt groups).

Voicemail

Subscribers can record permanent and temporary greetings for voicemail, set call delegation and collect voice messages.

Fax mail

Subscribers can receive faxes on their dedicated fax number into their mailbox, or by telephoning from a fax machine and printing out directly. They can also specify a fax number for faxes to be re-directed.

Visual Services

Subscribers can use the web to access and manage all their call, voicemail, and fax services. In addition they can find colleagues and customers on the directory with real time presence information and fast communication buttons such as dial, record, text or email individuals or groups.

Call Manager

Subscribers can view incoming calls on their web terminal and redirect calls to a delegate or voicemail. The Call Manager allows for up to 4 incoming calls to be managed.

CRM Integration

Extended services provide advanced customer services functions such as screen popping and click dialing of CRM records with rich CTI integration directly into business applications from any web based contact management or accounts package.

Virtual Queue Administration

Enables contact centre and service managers to configure and monitor Virtual Queue services. They can monitor Virtual Queues with real time web-based wallboards showing call levels and service levels for each service. The wallboards also enable managers to drill down to individual agent performance.