Provides enhanced protection to business and its staff at the 'people and personal' levels through central dial plans that may be overridden by an individual

The Directed Recovery Option 2 service includes the Directed Recovery Option 1 services plus the following enhancements:

Personal Call Routing

One of the important aspects of voice continuity planning is that it is often difficult to plan for the unforeseeable. Whereas one may plan to have certain staff members attend a disaster recovery site, it may be that due to transportation failures they are not able to reach that location or the alternative site itself is unavailable too.

With Directed Recovery Option 2 and Proactive Recovery, selected staff can override the active dial plan and “pull” calls to their home, mobile or any other location, or may elect to have all calls answered by their personal voicemail. Individual staff members can manage the service from any telephone handset. Routing their own calls to wherever they happen to be working at that time, using whichever telephone service they choose.

Voice and Fax Mail

As an integral part of the service, Directed Recovery Option 2 and Proactive Recovery provide a network-based voicemail and fax-to-email service. This enables callers to leave voice messages during an event, or send faxes, which can be retrieved by staff members dialling into the service and selecting how they would like these messages to be played or delivered.

Benefits and features at a glance

• Staff can 'pull' calls to their current location
• Individual voicemail for each staff member or groups
• Available 24x365
• Managed by a dedicated help desk
• Invoked from anywhere by calling the help desk with the correct password
• Supports unlimited DDI numbers on ISDN30e and on Featurenet 1000 and 5000
• Switch calls to any location in an instant
• No CAPEX, no software to install
• No need for dedicated equipment in the Local Exchange
• No need for additional lines or private circuits
• Define up to five Dial Plans mapping the incoming DDI numbers to new locations
• Record an announcement that provides an update to customers in the event of an emergency
• Instantly switch dial plans via the web, touchtone telephone or by contacting the help desk
• Customers call the usual number and get a familiar person or service
• Simple and fast to set up
• Supports multiple Dial Plans
• Works with any PBX or iPBX
• Supports voice, fax and data calls
• Avoids the need for ‘mothballed’ site or equipment
• Operated in secure BT locations
• Full auditability of staff behaviour and calls after the event

Demonstration

Find out more by watching the 5 minute demonstration on BT Voice Continuity Directed Recovery.