Provides protection to businesses and its staff at a 'people' level through centrally controlled dial plans.

The Directed Recovery solution delivers a powerful, but simple to use, telephony divert service that distributes telephone calls, DDI by DDI, to alternate numbers of your choice in the event of a disruption. Diverted calls may be handled by an announcement service or distributed across any type of network to any national or international number.

The service delivers network resilience, controlled through dial plans, and managed by an authorised contact. The authorised contact can create or amend the dial plans via the web and can instantly switch between these dial plans via the web or from any touchtone telephone.

Normal operations

During normal business operation the service is permanently available but on standby. Only during an event is the service activated. Service invocation is carried out by an authorised contact calling the service help desk via any telephone handset.

Emergency operations

Once invoked, calls may be immediately routed to an announcement service for automated handling whilst staff evacuate their current location. At any time, from any handset, the authorised contact can change the service to distribute calls in accordance with any one of five plans to emergency numbers.

Benefits and features at a glance

• Available 24x365
• Managed by a dedicated help desk
• Invoked from anywhere by calling the help desk with the correct password
• Supports unlimited DDI numbers on ISDN30e and on Featurenet 1000 and 5000
• Switch calls to any location in an instant
• No CAPEX, no software to install
• No need for dedicated equipment in the Local Exchange
• No need for additional lines or private circuits
• Define up to five Dial Plans mapping the incoming DDI numbers to new locations
• Record an announcement that provides an update to customers in the event of an emergency
• Instantly switch dial plans via the web, touchtone telephone or by contacting the help desk
• Customers call the usual number and get a familiar person or service
• Simple and fast to set up
• Supports multiple Dial Plans
• Works with any PBX or iPBX
• Supports voice, fax and data calls
• Avoids the need for ‘mothballed’ site or equipment
• Operated in secure BT locations
• Full auditability of staff behaviour and calls after the event

Demonstration

Find out more by watching the 5 minute demonstration on BT Voice Continuity Directed Recovery.