Products
A portfolio of on-demand telephony services that provide solutions for flexible working, business continuity, virtual contact centres and enterprise voicemail
BT SmartNumbers provide businesses in all industries with the communication services that they need to be competitive in today’s challenging environment and the resilience to protect their reputations in a crisis. These services provide significant benefits, both to employers and to employees; reducing the need to travel, encouraging more flexible working and encouraging team working and collaboration. As a fully-managed service there is no initial outlay on new hardware, software or networks and it is fully scalable with a range of a la carte services so that it can grow with your business. BT SmartNumbers can work across any combination of legacy PBX, PSTN, mobile, BT Hosted Voice (Featurenet) and VoIP networks, delivering a consistent platform of application capability that works with your current telephony infrastructure and protects your investment for the future.
BT Voice Continuity delivers a powerful but simple telephony divert solution that distributes voice, fax and data services ensuring that calls to your employees will always be delivered DDI by DDI, no matter where they are located - such as another office, a disaster recovery site or to a mobile phone.
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Directed Recovery Option 1
Voice Continuity Directed Recovery Option 1 provides protection to businesses and its staff through centrally controlled dial plans which when invoked deliver calls DDI by DDI when needed.
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Directed Recovery Option 2
Voice Continuity Directed Recover Option 2 extends the Directed Recovery Option 1 service by adding the ability for staff to override the central dial plan and pull calls to their current location.
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Proactive Recovery
Voice Continuity Proactive Recovery enables organisations to remove the impact of telecoms infrastructure failure. Calls are delivered into private networks across diverse geographic inbound points ensuring seamless service.
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SmartNumbers Lite
SmartNumbers Lite enables flexible workers to personalise their voice and messaging services whilst hot desking from anywhere. Integrated directory provides powerful collaboration tools with presence and unified communication.
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SmartNumbers Agent
SmartNumbers Agent provides the ability for agents to log in out of Virtual Queues over the telephone or via the web. Service includes powerful CTI integration to pop screens from CRM applications and click dial services.
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SmartNumbers Mail
SmartNumbers Mail is a fully featured business class voicemail service. Users can manage their messages and settings using any touch tone phone or via the Visual Services portal from any web browser.
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SmartNumbers Standard
SmartNumbers Standard extends the services provided in SmartNumbers Lite with advanced customer service functions such as powerful CTI integration to pop screens from CRM applications and click dial services.
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SmartNumbers Administrator
SmartNumbers Administrator enables contact centre and service managers to configure and monitor Virtual Queue services with real time web-based wallboards showing call levels and service levels for each service.
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SmartNumbers Messaging
SmartNumbers Unified Messaging is an enhanced business class messaging solution which supports SMS alerts, voice and faxes messages delivered as email attachments all managed from by telephone or via the web.
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SmartNumbers Virtual Teams
Virtual Team distributes calls to teams of agents, specialists or counsellors spread across multiple offices, on the move or at home. Team voicemail and fax for efficient management of large numbers of messages across the team.
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SmartNumbers Virtual Queues
Virtual Queue provides contact centre services that answer and distribute calls across multiple sites or home workers. IVR, ACD, comfort prompts and timetabled skill based routing with overflow to additional teams are all supported.
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SmartNumbers MI Reports
With SmartNumbers Management Information Reports every aspect of usage is tracked. With these reports, you are able to measure the customer experience and see improvements over time.