News
Allied Irish Bank Group complete country-wide rollout of SmartNumbers
London, England. March 2005
Allied Irish Bank Group (AIB Group) today announced the completion of a country-wide deployment of SmartNumbers for Premier Customer Care across 42 branches in the Republic of Ireland and Northern Ireland, both through its AIB and First Trust Bank divisions. The service is being used to provide an a high-quality customer service capability to staff operating from these branches.
“We are pleased that SmartNumbers is able to play an important role in facilitating the high-standard of customer service within AIB,” says Geoffrey Paterson, CEO of Teamphone. “Banking and financial services is an important market for Teamphone, and we are seeing strong demand across customers such as RBS, Barclays, Lloyds TSB and Prudential for advanced telephony services that focus on improving customer service.”
About AIB Group
AIB Group is Ireland's leading banking and financial services organisation. It operates principally in Ireland, Britain, the USA and Poland.
About Resilient Networks plc
Resilient Networks plc are a European market leader in deploying next generation voice services across any network. Over 250,000 subscribers use SmartNumbers across 5,000 major corporations for solutions including Flexible Working, Business Continuity, Virtual Call Centre and Premium Customer Service.
Organisations such as the UK Ministry of Defence, Barclays Bank, HSBC, BT, Prudential, Lloyds TSB, Regus and many others rely upon SmartNumbers for business-class telephony solutions. More information can be found at www.btsmartnumbers.com and www.resilientplc.com