News/Events

BT smartnumbers Direct Connect delivers voice to the data centre

London, England. 1st December 2010

BT smartnumbers, today announced the launch of a new service to address some significant communication and organisational challenges faced by many of the UK’s largest private and public sector organisations.

The service, BT smartnumbers Direct Connect, delivers voice from the heart of the BT network directly into the data centre. It helps organisations with geographically dispersed operating models, to achieve greater agility and resilience, by centralising the management and delivery of all inbound voice and fax communications across their entire organisation.

"Organisations already recognise the benefits of centralising IT services in data centres in order to reduce overheads, deliver business continuity and improve business agility", comments Andrew Bale, COO, BT smartnumbers. "With Direct Connect organisations can now extend these benefits to voice services."

BT smartnumbers Direct Connect opens up a range of possibilities for organisations with a centralised data centre strategy:

  • It simplifies the reorganisation of offices and people avoiding the restrictions of geographic numbers.
  • Aligns voice with corporate wide data centre strategies
  • Improves business continuity strategies by enabling organisations to move from a localised to a corporate-wide strategy.
  • Reduces costs through infrastructure rationalisation, replacing dedicated site specific voice services with centralised services.

"We are very excited at the rate of adoption of BT smartnumbers Direct Connect by the UK financial institutions and the interest from all organisations with a data centre strategy", comments Andrew Bale COO, BT smartnumbers. "Delivering calls directly into the corporate data centre is enabling customers to benefit from centralised control, simplified management and lower cost."

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