Business Needs

UK Commercial

UK PLCs continue to be held back by muted consumer spending and the rising tide of government cut-backs. Faced with tough times, it means that how an organisation manages its inbound voice services is even more critical; after all, nothing knocks customer confidence and says “we’re having problems” more than an unanswered phone. And so to protect brand and reputation, it’s all the more important to have done the thinking and put contingency plans in place.

Remain contactable through any level of disruption

UK PLCs with buildings in high density city based locations are under greater threat of unplanned disruption, such as a flood, fire or transportation failure. If in the future, employees are denied access to their place of work, the BT smartnumbers approach to hosting incoming calls ensures they can still be contacted on their usual number.  They can work from any location even on their mobile phones or at home, and have all important calls reach them.

Reduce complexity and pay for what you use

BT smartnumbers enables you to migrate to a centralised strategy for incoming calls removing dependencies on local infrastructure and associated costs. It reduces the need for disparate voice systems, helping eliminate wastage and migrate to a more cost effective on-demand model.

Reduce space and adopt more flexible work styles

As sharing desk space and working from alternative locations become the norm, BT smartnumbers can help mitigate the risk of disruption to business-as-usual processes. As phone numbers are hosted, employees and teams can continue to be contacted on their usual number from wherever they are located.