Business Needs

Banking and Financial Services

Maintaining critical inbound voice services in the global banking and financial services market

The global banking and financial services market is faced with the challenge of identifying new sources of competitive advantage in an environment of greater transparency and compliance. Increased customer focus involves serving and managing retail and corporate clients to a consistent level across all channels.

BT smartnumbers has a proven track record in protecting critical inbound services for many of the UKs leading financial and banking institutions.

Enabling the migration to a corporate-wide strategy for voice resilience

With BT smartnumbers, a leading financial services company was able to deliver fail over services for its inbound voice from a different geographical area in the event of network congestion in London.  This overcame the geographical distance between the company’s office location and its BCT disaster recovery site and supported its strategy to have all inbound voice traffic routed through its two data centres.

Helping lower the total cost of ownership of inbound voice

Working with a leading high street bank, BT smartnumbers Direct Connect service was deployed to help deliver all incoming PSTN calls via one of its data centres. This has provided them with greater flexibility whilst going through moves and changes, as staff can take their telephone number with them. It has also helped enhance business continuity as staff can work from any location including home.