In this section

We relocated in excess of 900 staff and introduced desk sharing. Now each desk sharers can be at any desk, in any country and the call will be connected.
— Nicholas Willis, Microsoft

Supporting flexible working

More businesses are looking at flexible working than ever before

Increasingly businesses are looking toward new schemes of working as a way to help reduce office overheads and travel expenses, and minimise their environmental impact. Whether it’s for compliance with the 2003 Employment act, to achieve corporate policy around work/life balance or simply to reduce costs, organisations are rapidly adopting home working and other flexible working practices.

Organisations implementing new working practices are faced with a number of challenges, including how to ensure:

Staff can manage their own availability to receive calls wherever they are based.
Team members effectively communicate and collaborate with colleagues across virtual teams
Individuals can perform in their own roles effectively, from any location.

Voice services which are simple to implement and simple to use

BT smartnumbers personal routing services comprise smartnumbers standard and smartnumbers lite, a suite of services to help your flexible workers manage their phone services, from any device and wherever they are located office, home or on the road. By issuing one single contact number it is simple for staff to keep in touch.

Improving collaboration and teamwork

A key component of flexible working is enabling teams to collaborate across multiple locations. BT smartnumbers team services offers powerful features which work together to improve productivity. Centralised voicemail, call routing options, announcement services all can be controlled across teams, wherever the individual members are based.

Built in business continuity

In the event of a disruption, BT smartnumbers voice services will not be affected. Teams and individuals can route calls quickly and simply to alternative locations so that working practices are not compromised.