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Integrating voice within the data centre
Route calls through your centralised data centre to improve and protect the way you work
Many organisations today are looking to implement a centralised data centre strategy to deliver applications and services to business users at an appropriate cost, at the same time as assuring the protection and management of business-critical data. However the handling of inbound voice services often remains outside the data centre, even though these are of equally critical importance to the business, and present their own security and management challenges.
Our approach to centralising the management and delivery of incoming calls opens up a range of possibilities for organisations with a centralised data centre strategy.
Increased resilience
In the event of a disruption, voice services are a critical capability to maintain to protect your brand and reputation. By leveraging the highly scalable, robust infrastructure of a centralised data centre for the delivery of calls, the resilience of call delivery can be enhanced. Our services provide automatic failover of calls between data centres, together with the ability to manually create and then invoke web based continuity plans for routing calls off-net.
Enhancing agility
By managing all inbound call traffic at the data centre, you no longer need to rely on calls being delivered through local exchanges. Calls can be delivered based on the business rules that your organisation decides. Consequently your staff can be allocated a ‘number for life’ and no matter where they may move in the organisation this number, and all their voice services, can go with them.
Reduce cost
Adopting the centralised data centre model for incoming calls allows your business to greatly rationalise its voice infrastructure. With this approach there is no need to connect individual offices to the public telephone network to receive incoming calls. In many cases, the business can move to a centralised data centre model for incoming voice with no net increase in cost - and often show cost reductions.
By integrating voice services with your data centre, you can use technology in an intelligent and cost-effective way to protect and improve your voice services, keeping you and your customers talking.
Further information
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