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You are here: Home > Business Needs > Ensuring voice continuity

In this section

• Ensuring voice continuity
• De-risking business moves
• Improving customer experience
• Delivering premium client care
• Integrating voice within the data centre
• Supporting flexible working

Ensuring voice continuity

Ensure that you can keep talking no matter what happens

Your building’s unusable because of fire or flood. Or there’s a lightning transport strike and your people can’t get into work. Or extreme weather brings everything to a halt. It’s an emergency for you, but need it be one for your customer? Handled properly only you will know about the crisis; it won’t affect your customer’s ability to contact staff, your reputation or your revenue.

The majority of leading organisations have business continuity plans in place to protect their data, network and business applications. In fact, 72% of emergency planners surveyed said losing all telecommunications would have a significant effect upon their organisation. But in many cases adequately protecting voice services gets over-looked.

We can help you build the right level of resilience for your specific needs.

In a disruption we offer a simple divert service which when invoked diverts calls DDI by DDI from local serving exchange to alternative numbers based on predefined plans. Each DDI is provided with up to 5 alternate delivery locations or services.

For an uninterrupted flow of calls onto your corporate network, we can monitor each and every incoming call. If there is a disruption to the building, the calls are automatically redirected onto your network via an alternative route.

For optimum flexibility and corporate-wide resilience, our services can extend to elevating your business’s telephone numbers away from local exchanges and into the core PSTN. This removes geographic limitations on call delivery, providing enhanced resilience and flexibility in how and where you receive your incoming calls.

And if you need to route your calls off the corporate network completely, we can provide you with the ability to manually create and then invoke web-based continuity plans.

You can keep talking and getting on with your business; we’ll take care of the rest.