Business Needs

De-risking business moves

Moving offices and minimising disruption to voice services

Today’s agile organisations are reshaping their workforce and their requirements for office space more than ever before. Whether this is to support property rationalisation, home-working initiatives, office expansion or relocation, businesses are demanding greater flexibility in where their people operate.

Moving staff, changing locations and introducing new working practices presents the following challenges:

  • How do you ensure that, while the business itself may be undergoing great change, customers, partners, and staff can still communicate over the phone and business can carry on as usual?
  • That the investment made in publishing telephone numbers which are stored in directories, on websites and held in customers’ address books are retained even if the business itself is relocating?
  • If there is a disruption during the moving process and staff need to work from alternative locations that they can continue to receive calls as usual?

We can work with you to help minimise disruption to services before, during and after the move.  We deliver calls made to your existing numbers to your new location, no matter where that is, helping you to keep business as usual in a time of high stress and change. In fact, since for many customers where you do business is irrelevant, you may choose not to make too much of your relocation. As long as when they call, you answer, customers will be happy.

As well as making sure that your customers can continue to contact your staff, we’ll also help you check that service quality has remained high during the change. Our management information lets you check how swiftly and effectively calls are handled before, during and after your move.

And should you hit a snag that stops you using your premises we can easily reroute calls to a different location or to your people at home. So once you’ve moved, it becomes a clever way of protecting your calls, no matter what happens.