Frequently Asked Questions

  1. How can I order BT SmartNumbers?
  2. Can I retain my current telephone numbers?
  3. If I was to place an order today, how quickly could I go live?
How can I order BT SmartNumbers?
If you are a BT customer, you can order BT SmartNumbers from your BT account manager under your existing BT agreement. The connection, subscription and telephony charges will appears automatically on your monthly 'BT Blue Bill'. Alternatively, call the BT SmartNumbers Sales team on 020 3162 3030.
Can I retain my current telephone numbers?
In most cases, yes. However, there is a growing trend among UK businesses to publish non-geographic numbers:
0203
These numbers indicate that you are London based.
0844
These numbers send a strong message that your company is modern and national. The caller will pay a national rate and calls are delivered free to any UK landline number.
0845
Similar to 0844 except the caller pays a lower local rate and you pay for call delivery.
0800
These send a strong message to your customers that you are modern, national and want to be called. Like 0845 you pay for call delivery.
In addition to the above UK-based numbers, we also provide European local numbers covering most of the major European cities. For more information on this, please contact us above.
If I was to place an order today, how quickly could I go live?
Although our guaranteed 'Go Live' date is within 5 days of placing your order, in many cases our BT SmartNumbers solutions can be deployed much quicker than that. Many of our customers are able to go live with some of their solutions within 24 hours of placing their order.

If you have any additional questions on BT SmartNumbers or the range of solutions that we address, then please contact us.