Next generation voice services on demand
SmartNumbers makes sound business sense. Organisations can quickly gain competitive advantage with improved business agility and business continuity. SmartNumbers next generation voice services deliver real Voice Continuity, Flexible Working and Virtual Contact Centres across any combination of fixed, mobile, Featurenet or IP networks.
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Drive Business Agility
SmartNumbers provides new flexibility for business managers to make more efficient use of offices and people. Spreading calls across counsellors, specialist and agents, in the office, home and abroad, cuts costs and improves service. SmartNumbers empowers business managers to monitor customer service levels across the country and across the world.
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Assure Voice Continuity
SmartNumbers protects your revenue and your reputation with real voice continuity. From fire and floods to bombs and bugs, even if your offices have been evacuated, customers get the same familiar voice, business as usual, wherever your staff are.
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Simplify Convergence
SmartNumbers simplifies and de-risks the introduction of next generation VoIP networks. Users enjoy the same familiar service before, during and after the introduction of a new corporate network – reducing the time to benefit, reducing training costs, reducing risk and reducing costs.
Read moreLatest News and Press Releases
- Conference - 28/29 January 2009
The credit crisis is the biggest test of business continuity and disaster recovery planning to date. Find out what lessons learnt will be integrated into business continuity plans in the future. - Executive briefing - 1 December 2008
Can you show your customers and shareholders that your organisation is resilient enough to survive the unexpected? Spend the day with a team of the UK’s leading business continuity specialists. - October 2008
A 5 minute flash presentation which demonstrates how Directed Recovery keeps the voice networks running in a disaster situation is now available. Find out how Voice Continuity can protect your organisations's revenue and reputation even during a crisis. - April 2008
BT is a continuity finalist: BT is on the shortlist for two accolades in a prestigious annual awards scheme organised by the bi-monthly Continuity Insurance and Risk (CIR) journal. - February 2008
BT launches 'Voice Continuity' - a new family of highly flexible business continuity services designed to maintain voice and fax communication during any type of business or local infrastructure disruption. - October 2007
Smart Move by ISIS Equity Partners - August 2007
BT SmartNumbers helps the Climate - July 2007
BT SmartNumbers service supports the FANY, London's emergency volunteers - July 2007
The MOD case study is now available. Click here for more details on how the MOD is maximising the benefits provided by flexible working to ensure effective individual communications and teamwork using DFTS SmartNumbers. - May 2007
Andrew Bale, Teamphone's CTO explains why voice continuity is vital to any disaster response