Next generation voice services on demand
SmartNumbers makes sound business sense. Organisations can quickly gain competitive advantage with improved business agility and business continuity. SmartNumbers next generation voice services deliver real Voice Continuity, Flexible Working and Virtual Contact Centres across any combination of fixed, mobile, Hosted Voice or IP networks.
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Drive Business Agility
SmartNumbers provides new flexibility for business managers to make more efficient use of offices and people. Spreading calls across counsellors, specialist and agents, in the office, home and abroad, cuts costs and improves service. SmartNumbers empowers business managers to monitor customer service levels across the country and across the world.
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Assure Voice Continuity
SmartNumbers protects your revenue and your reputation with real voice continuity. From fire and floods to bombs and bugs, even if your offices have been evacuated, customers get the same familiar voice, business as usual, wherever your staff are.
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Simplify Convergence
SmartNumbers simplifies and de-risks the introduction of next generation VoIP networks. Users enjoy the same familiar service before, during and after the introduction of a new corporate network . reducing the time to benefit, reducing training costs, reducing risk and reducing costs.
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- BT smartnumbers joins CSARN the UK’s leading business security and resilience network - June 2010
To demonstrate a continued commitment to helping organisations strengthen their business continuity plans, Resilient Networks, the people behind smartnumbersTM, is pleased to announce membership of City Security and Resilient Networks (CSARN) the UK’s leading business security and resilience network. - City Security & Resilience Networks (CSARN) Conference sponsorship - May 2010
BT smartnumbers is conference sponsor for CSARN Wales, due to be held at the Millenium Standium, Cardiff, on the 26th January. - Voice service delivery can speed business transformation and reduce costs. - April 2010
In this year’s Spring issue of the Central Government Procurement Review, David Collins argues that a well thought through approach to voice service delivery can speed business transformation and reduce costs - Emergency Planners highlight the need for improvements to voice services – 22 February 2010
BT SmartNumbers today announced the results of a survey amongst emergency planners who attended the recent Civil Contingencies 2010 Conference. The results highlight the disruption to public services caused by the recent severe weather. It also signals the need for improvements to how voice services are delivered to ensure continuity when workers are unable to reach their normal place of work. - Civil Contingencies 2010 - 26 January 2010
How can your organisation better protect large numbers of staff and continue to communicate during disruptive events? At Civil Contingencies 2010 Andrew Bale, COO, joins other prominent speakers to explore the challenges which resilience professionals have faced and will continue to encounter in preparing for, and responding to major disruptions. - December 2009
A 5 minute flash presentation which demonstrates how Directed Recovery keeps voice services running in a disaster situation is now available. Find out how Voice Continuity can protect your organisation's revenue and reputation even during a crisis. - December 2009
Nigel Dean, previously Head of Health Sector Development at 02, has joined the SmartNumbers team as Head of Health Sector sales. - Mobile Working in Local Government - 10 November 2009
Legal obligations to provide home/flexible working, financial drivers to reduce property costs and a desire to better support the environmental by reducing carbon footprint are all drivers for increased adoption of SmartNumbers in Government.